TennisInDemand Privacy Policy

 

This Privacy Policy describes how we collect, use, and share personal data, i.e. any information relating to you, which can be used to personally identify you, either directly or indirectly. The capitalized terms not defined but used herein have the meaning ascribed to them in the Terms.

 

 

Who is accountable for you data?

 

We – [Tomgeza Management LLC] (1204 Bay Ridge Parkway, Brooklyn, NY, USA) – are the data controller of your personal data. We can be contacted at [+16463348967]; email: [info@tennisindemand.com] or by post as indicated above.

 

Types of information we collect

 

The following provides information of the type of information that we collect from you and how we use that information.

 

From Players, we collect the following information:

 

Context

Types of Data

Primary Use of Data

Legal Basis of Processing

Account Registration

We collect your first and last name, e-mail address and phone number, when you create an account. If you choose to register via your Facebook profile or Apple ID, we collect information (your name and profile picture) from these platforms.

We collect this information for the purpose of providing the Services and to be able to contact you if required for the provision of the Services. We may use your name and photo provided to us for promotion purposes as well.

By registering an account, you consent to the use of these information for the described purpose.

 

This information is also required to perform the contract we have in place with you.

 

By registering to the application you consent to the use of your name and photo for promotion services by us.

Payment data

We collect your credit card details, i.e. credit card number, expiry date and CVC code.

We use this information to perform the contract we have in place with you.

By providing your credit card details, you consent to the use of these information for the described purpose.

 

This information is also required to perform the contract we have in place with you.

Use of the Services

We collect personal information, such as your age, location, training preferences, price preferences.

We need this information to perform the contract we have in place with you.

By providing these information, you consent to the use of these information for the described purpose.

 

This information is also required to perform the contract we have in place with you.

Your photo

If you upload a profile photo to the application, we may use such photo of you.

We use the photo for displaying it in the application when reffering to your account and for promotion purposes as described in the Terms.

By uploading the photo you give your consent to such use.

Feedback/Support

If you provide us feedback or contact us for support we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply.

We collect this information in order to provide the Services.

By submitting your feedback or request for support, you consent to the use of these data for the described purpose.

 

This information is also required to perform the contract we have in place with you.

 

From Coaches, we collect the following information:

 

Context

Types of Data

Primary Use of Data

Legal Basis of the Processing

Account Registration

We collect your first and last name, e-mail address and phone number, country of origin, preferred language, coaching expereince, price rate and Stripe account data when you create an account. If you choose to register via your Facebook profile or Apple ID, we collect information (your name and profile picture) from these platforms.

We collect this information for the purpose of providing the Services and to be able to contact you if required for the provision of the Services. We may use your information provided to us for promotion purposes as well.

By registering an account, you consent to the use of these information for the described purpose.

 

This information is also required to perform the contract we have in place with you.

 

By registering to the application you consent to the use of your information for promotion services by us.

Payment data

We collect your Stripe account details.

We use this information to perform the contract we have in place with you.

By providing your Stripe account details, you consent to the use of these information for the described purpose.

 

This information is also required to perform the contract we have in place with you.

Your photo

If you upload a profile photo to the application, we may use such photo of you.

We use the photo for displaying it in the application when reffering to your account and for promotion purposes as described in the Terms.

By uploading the photo you give your consent to such use.

Feedback/Support

If you provide us feedback or contact us for support we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply.

We collect this information in order to provide the Services.

By submitting your feedback or request for support, you consent to the use of these data for the described purpose.

 

This information is also required to perform the contract we have in place with you.

 

In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners or publicly available sources.

 

Use And Processing Of Information

 

In addition to the purposes and uses described above, we use information in the following ways:

 

o    To provide services.

o    To ensure and improve our services and offerings.

o    To streamline the payment process.

o    To conduct analytics.

o    To respond to inquiries related to support, employment opportunities, or other requests.

o    To send marketing and promotional materials, including information relating to our services.

o    For internal administrative purposes, as well as to manage our relationships.

 

Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, we may collect your information to perform our contract with you, but we also collect your information as we have a legitimate interest in maintaining your information after your transaction is complete so that we can quickly and easily respond to any questions about our services. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.

 

Sharing Of Information

 

In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:

 

1.      Data sharing with Coaches/Players. In order to perform the contract for the provision of the Services, we share the Player’s data with the Coaches they have selected and we share the Coaches’ data on the application available to all Players. The Coaches data is also be available to non-registered users of the application.

 

2.      Affiliates and Acquisitions. We may share information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires our company, business, or our assets, we will also share information with that company.

 

3.      Other Disclosures without Your Consent. We may disclose information in response to warrants, court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies.

 

4.      Public. We may provide the opportunity to post pictures, comments, or reviews in a public forum. If you decide to submit information on these pages, that information may be publically available.

 

5.      Service Providers. We share your information with service providers. Among other things service providers help us to administer our website, provide technical support, process payments, and assist in the fulfillment of transactions.

 

How long do we store personal data?

 

It is our policy to retain your personal data for the length of time required for the specific purpose or purposes for which it was collected (e.g. for the fulfilment of an agreement with you). This is usually the end of the limitation period applicable to the contract between you and us. However, we may be obliged to store some personal data for a longer time, taking into account factors including:

 

      legal obligation(s) under applicable law to retain data for a certain period of time (e.g. compliance with tax and accountancy requirements);

      the establishment, exercise or defence of legal claims (e.g., for the purposes of a potential dispute).

 

Whilst we continue to process your personal data, we will ensure that it is treated in accordance with this Privacy Policy. Otherwise, we securely erase or anonymise your personal data once it is no longer needed.

 

How de we protect your data?

 

We acknowledge that your personal data may be confidential. We will maintain the confidentiality of and protect your personal data in accordance with our Privacy Policy and all applicable laws.

 

We have implemented technological and operational security measures in order to protect your personal data from loss, misuse, or unauthorised alteration or destruction. Such measures include the use of firewalls, encryption, proper access rights management processes, careful selection of processors and other technically and commercially reasonable measures to provide appropriate protection for your personal data.  Where appropriate, we may also make backup copies and use other such means to prevent accidental damage to or destruction of your personal data.  These measures ensure an appropriate level of security in relation to the risks inherent in the processing and the nature of the personal data to be protected.

 

Please note however that where you are transmitting information to us over the internet this can never be guaranteed to be 100% secure. For any payments which we take from you online we will use a recognised online secure payment system.

 

When you create an account, you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.

 

We will notify you promptly in the event of any breach of your personal data that might expose you to serious risk.

 

Your Rights

 

The following section explains your rights that you may exercise. The various rights are not absolute and each is subject to certain exceptions or qualifications in accordance with the generally applicable provisions of data privacy law.

 

1.      The right to be informed – you have the right to be provided with clear, transparent and easily understandable information about how we use your personal data. This is why we are providing you with the information in this Privacy Policy and in any legal notices or terms and conditions provided to you.

2.      The right of accessyou have the right to obtain from us confirmation as to whether or not your personal data is being processed by us, and about certain other information (similar to that provided in this Privacy Policy) about how it is used. You also have the right to access your personal data, by requesting a copy of the personal data concerning you. This is so you are aware and can check that we are using your information in accordance with data protection law. We can refuse to provide information where to do so may reveal personal data about another person or would otherwise negatively impact another person's rights.

3.      The right to rectification – you can ask us to take measures to correct your personal data if it is inaccurate or incomplete (e.g., if we have the wrong name or address for you).

4.      The right to erasure – this is also known as the ‘right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal data where, for example, there is no compelling reason for us to keep using it or its use is unlawful. This is however not a general right to erasure and there are some exceptions, e.g. where we need to use the information in defence of a legal claim or to be able to comply with a legal obligation.

5.      The right to restrict processing – you have the right to ‘block’ or suppress the further use of your personal data when we are assessing a request for rectification or as an alternative to erasure. When processing is restricted, we can still store your personal data, but may not use it further.

6.      The right to data portability – you have the right to obtain and reuse certain personal data for your own purposes across different organisations (being separate data controllers). This only applies to your personal data that you have provided to us that we are processing with your consent and for the purposes of contract fulfilment, which is being processed by automated means. In such a case we will provide you with a copy of your data in a structured, commonly used and machine-readable format or (where technically feasible) we may transmit your data directly to a separate data controller.

7.      The right to object – you have the right to object to certain types of processing, on grounds relating to your particular situation, at any time insofar as that processing takes place for the purposes of legitimate interests pursued by us or by a data recipient. We will be allowed to continue to process the personal data if we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms or we need this for the establishment, exercise or defence of legal claims. If you object to the processing of your personal data for direct marketing purposes, we will no longer process your personal data for such purposes.

8.      The right to withdraw consentwhere we process your personal data on the basis of your consent, you have the right to withdraw your consent at any time. However, such withdrawal does not affect the lawfulness of the processing that occurred prior to such withdrawal.

 

9.      California Residents. California residents may be entitled to ask us for a notice describing what categories of personal information (if any) we share with third parties or affiliates for direct marketing. If you are a California resident and would like a copy of such notice, please submit a written request to us using the information in the “Contact Information” section below.

 

Miscellaneous

 

The following additional information relates to our privacy practices:

 

o    Transmission of Information To Other Countries. Your information may be processed in a foreign country where privacy laws may be less stringent than the laws in your country. Nonetheless, we take steps to treat personal information using the same privacy principles that apply pursuant to the law that applies to your personal information. By submitting your personal information to us you agree to the transfer, storage and processing of your information in a country other than your country as may be required to perform the Services. If you would like more information concerning our attempts to apply the privacy principles applicable in one jurisdiction to data when it goes to another jurisdiction you can contact us using the contact information below.

 

o    Changes To This Privacy Policy. We may change our privacy policy and practices over time. To the extent that our policy changes, the policy that was in place at the time that you submitted personal information to us will govern that information unless we receive your consent to the new privacy policy.

 

Contact Information

 

If you wish to request further information or exercise any of the above rights, or if you are unhappy with how we have handled your personal data, contact us at: [info@tennisindemand.com].

 

Before assessing your request, we may request additional information in order to identify you.  If you do not provide the requested information and, as a result, we are not in a position to identify you, we may refuse to action your request.

 

We will generally respond to your request within one month of receiving your request. We can extend this period by an additional two months if this is necessary taking into account the complexity and number of requests that you have submitted.

 

We will not charge you for such communications or actions we take, unless:

 

      you request additional copies of your personal data undergoing processing, in which case we may charge for our reasonable administrative costs, or

 

      you submit manifestly unfounded or excessive requests, in particular because of their repetitive character, in which case we may either charge for our reasonable administrative costs or refuse to act on the request.

 

If you are not satisfied with our response to your complaint or believe our processing of your personal data does not comply with data protection law, you can file a complaint to the relevant data protection authority.